We would like to share an important update regarding our technology environment and how we will continue to engage with you, in collaboration with our trusted partner, Guild Solutions, Inc. (GSI).
As GSI expands its global operations, the organisation is transitioning to a more independent, secure, and unified digital environment. This initiative strengthens how GSI supports clients, protects information, and maintains a consistent identity across regions.
In this update, we outline:
- Why GSI is moving to a new domain
- How this may affect communications with you
- GSI’s new website and email domains
- How to contact us should you need clarification or assistance
This update is provided by Ian Panoncillo, Head of Technology & Modernisation for GSI, who joined GSI as its dedicated IT Manager and local technology leader. Ian brings extensive experience in cloud-first, Microsoft-centric environments with a strong focus on security, governance, and scalable service delivery.
What’s Changing
Website and Global Identity
GSI has launched a new website reflecting its growing global presence. The organisation is moving away from a country-specific identity toward one that represents a multi-country structure, supported by local partners in Australia and New Zealand and operational delivery from the Philippines.
From January 2026, GSI’s official website will be:
www.gsi-globalsolutions.com
Partners, including A-Perform, will continue to operate under their established customer-facing brands in New Zealand.
Email Domain Update
Over the coming months, GSI will progressively transition to new email domains aligned with its updated identity:
- @gsi-globalsolutions.com – Global and corporate communications
- @gxpro.com.au – Australia client engagement
- @a-perform.co.nz – Commercial operations in New Zealand in partnership with A-Perform
This change improves security and reduces the risk of fraudulent or misleading communications.
How the Transition Is Managed
The transition is being rolled out in stages to ensure stability, security, and continuity of service.
Our approach is guided by three principles:
- Changes are introduced only when fully ready
- Security and assurance take priority
- Client experience and service continuity remain central
Clients affected by the change will be contacted directly and provided with clear guidance and support.
Impact on Your Team
There will be no disruption to:
- Offshore staff operations
- Existing workflows
- Productivity or access
- Service delivery and support
All technical changes are managed behind the scenes with extensive testing and controls in place.
Timeline Overview
Looking Ahead
The focus in the coming months is on:
- Final readiness and assurance
- Controlled rollout of changes
- Ongoing client support and communication
This work strengthens GSI’s foundations while ensuring your experience working with A-Perform and GSI remains seamless and secure.
Thank you for your continued partnership.
